Safety and wellbeing
If you are struggling right now, please reach out to a real person. In the United States you can call or text 988 (Suicide and Crisis Lifeline) any time, for free. In the UK and Ireland call Samaritans on 116 123. Anywhere else, findahelpline.com lists free, confidential lines in your country. If you or someone else is in danger, call your local emergency number.
You are talking to AI
Every character, group, world and tutor on Kailoom is an AI. None of them is a real person, even when a character is based on someone real or remembers things about you. We show this at the top of every character chat, group and world, and the break reminders repeat it. Characters will drop the role play and answer plainly as an AI whenever you ask them to step out of character.
When someone may be in crisis
We follow the same protocol for everyone, wherever they live:
- When a message suggests that someone may be thinking about suicide or hurting themselves, the AI is told to step gently out of the story, take it seriously, never describe or encourage self-harm, and point to people who can help.
- At the same time we show a small card with crisis lines (988 in the US and findahelpline.com everywhere else). It never blocks the chat and you can close it.
- This check runs on the words of the message only. Nobody at Kailoom reads your chats because of it. We only count how many times it happened each day, with no names or text, so we can report the numbers and improve the protocol.
- The characters never encourage self-harm, suicide or eating disorders, and never present themselves as a therapist or a doctor.
Break reminders
After about 90 minutes of using Kailoom in one go we show a short reminder that the characters are AI and that a break might feel good. Adults can turn these off in settings. For anyone under 18, or anyone who has not told us their age, they stay on.
Young people
- You must be at least 16 to use Kailoom, and AI companion chats may not be right for some young people. If you are a parent, talk with your child about how they use it.
- Adult content is off by default. It is only available to accounts with an adult age group that switch it on, and it can be locked with a code.
- Characters that read as under 18 can never be part of anything sexual, for anyone. Pictures of them stay safe for work.
- Accounts of 16 and 17 year olds get extra protection: characters are told the person is under 18 and keep everything age-appropriate, with no romance or flirting. Friends, messages and group invites only work between people under 18. Voice clip uploads, photos of real people, Tor and Mullvad routing and buying credits are off.
- Groups and worlds with adult characters are hidden whenever adult content is off or locked.
Reporting
You can report characters, reviews, worlds, pictures and recipes from where you see them, and report a problem from the Help and support card in settings. Reports go to our moderators. You can also email [email protected]. How to send a copyright notice, a complaint about a character of a real person or a report of intimate images is on Report content.
Contact
gggravity, Missouri, United States. Safety questions: [email protected]